Service Terms

Last updated: October 21, 2026

These Service Terms govern all website design, hosting, branding, and ongoing care plan services provided by Foothills Web Partners LLC ("we," "us," or "our") to our clients. By signing a project agreement or paying a deposit, you agree to these terms.

Project scope and agreement

Every project begins with a written scope of work that outlines deliverables, timeline, pricing, and payment schedule. Work outside the agreed scope will be quoted and billed separately. We will not start additional work until you have approved the added scope in writing.

Payment terms

Website builds require a 50% deposit before work begins. The remaining 50% is due at launch, before the site goes live. We will not publish your site until the final payment is received.

Monthly care plans are billed on the first of each month by card or bank (ACH) autopay. All prices are in United States dollars (USD). We do not offer refunds for partial months of service.

Two hosting options

At the end of a build project, you choose one of two paths:

• You host it. We deliver your finished site files along with written setup instructions, host recommendations, and a 30-minute walkthrough, for a one-time $150 handoff fee. We answer questions by email for 14 days after the handoff. After that our obligation ends, no monthly fee is owed to us, and no ongoing support is included. You are responsible for your own hosting and domain costs.
• We host it. We host your site on our infrastructure and keep it running, secure, and backed up under a monthly care plan. Support, changes, and updates are included according to your plan tier.

Domain registration

Domain registration is not included in our pricing. You register your domain in your own name, with your own contact information, and you pay the registrar directly (typically about $20 per year). We will tell you exactly what to register and we connect the domain to your site at no additional charge. Because the domain is registered to you, it always belongs to you and nothing needs to be transferred if you leave.

Client ownership of deliverables

Upon receipt of final payment, you own the website files, graphics, logo files, and copy we created specifically for your project. This applies whether we host your site or you host it yourself. We retain ownership of any reusable code libraries, templates, or tools we developed independently that may have been used in your project, but you are granted a perpetual, royalty-free license to use them as part of your website.

Branding deliverables

Logo Design and Brand Kit projects include the number of concepts and revision rounds stated in the written scope of work. Additional revision rounds are quoted separately. Branding projects deliver digital, print-ready files only. Printing, signage, vehicle wraps, packaging, and trademark searches or filings are not included and are your responsibility. Fonts are selected from freely licensable families unless you direct us otherwise and supply the license.

What counts as a change

Under a monthly care plan, a "change" is an update to existing content on your site: updating text, swapping a photo, changing your hours, adjusting a menu or price list, or similar updates that take under approximately 30 minutes of our time.

The following are not included as changes and are quoted separately: adding a new page, building a new feature, integrating a new third-party tool, or any work that constitutes a redesign of an existing page. Changes beyond your plan's monthly allowance are billed at $65 per hour in half-hour increments, with your approval before we begin. Unused changes within a billing month do not roll over to the next month.

Response times

Response times stated for each care plan tier are the time within which we will reply to your request during business days, excluding weekends and United States federal holidays. They are not a guarantee that every requested change will be completed within that same window; completion times for each tier are stated on our pricing page.

No guarantee of results

We build websites and provide digital services to a high standard, but we do not guarantee specific search engine rankings, traffic levels, leads generated, or revenue outcomes. These depend on many factors outside our control, including search engine algorithm changes, market conditions, and your business operations.

Cancellation policy

You may cancel a monthly care plan at any time. After cancellation:

• We deliver your current site files to you within 14 days of your cancellation date.
• Your site remains live on our hosting for 30 days after your final paid month, so you have time to move it to a host of your choosing.
• After that 30-day period, we remove the site from our hosting.
• Your domain is registered in your name, so it is unaffected by cancellation and requires no transfer.
• No refunds are issued for partial months of service already rendered.

If you are self-hosting your site, there is no cancellation process since there is no ongoing service agreement.

Limitation of liability

To the fullest extent allowed by applicable law, our total liability to you for any claim arising out of or related to our services is limited to the total amount you paid us in the three months immediately preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or data loss, even if we were advised of the possibility of such damages.

Concept and demonstration work

Some projects shown in our portfolio may be concept designs created to demonstrate our capabilities. These are clearly identified. They are not real businesses and are not affiliated with any real business of a similar name.

Changes to these terms

We may update these Service Terms from time to time. We will notify active clients of material changes by email at least 14 days before they take effect. Your continued use of our services after that date constitutes acceptance of the updated terms.

Governing law and jurisdiction

These Service Terms are governed by the laws of the State of South Carolina, without regard to its conflict of law principles. Any dispute arising from services provided under these terms will be resolved exclusively in the state or federal courts located in Spartanburg County, South Carolina, and both parties consent to personal jurisdiction in those courts.

Contact us

Questions about these Service Terms can be sent to hello@foothillswebpartners.com or (864) 313-9115.